Return & Refund Policy

At Khalsa Distribution Ltd., we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns Policy (30 Days)

We accept returns within 30 days of the delivery date for eligible products.

Eligible Returns

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, and components (if applicable).
• Be accompanied by proof of purchase or order confirmation.

Once your return is received and inspected, we will notify you of the approval or rejection of your return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Customized or personalized products
• Products featuring company logos, names, or branding
• Special-order or made-to-order items
• Clearance or final sale items
• Gift cards (if applicable)

Because customized corporate gifts are created specifically for your business, they cannot be resold.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your claim and, where appropriate, arrange for a replacement, exchange, or refund.

Return Shipping

Unless the return is due to our error or a defective product:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping service for returned items.

Refund Policy (7 Days)

Once your returned item has been received and approved, eligible refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take additional time for the refund to appear on your account.

Partial Refunds

In certain situations, partial refunds may be issued for items that:

• Show signs of use
• Are missing original packaging or components
• Are returned in a condition different from when they were received
• Are returned outside the eligible return conditions, where accepted at our discretion

Order Cancellations

Orders may be cancelled before production or shipment begins.

Once production has started on customized or personalized products, orders cannot be cancelled, as materials and production costs have already been incurred.

If you need to cancel an order, please contact us as soon as possible.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped.

If you require an exchange, please contact our customer service team with your order details.

How to Request a Return or Refund

To initiate a return or refund request, please contact us with:

• Order number
• Full name
• Contact information
• Reason for the return
• Photos (if the item is damaged or defective)

Our team will provide return instructions and guide you through the process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Khalsa Distribution Ltd.

Email: bhupinder@khalsadistributionltd.ca

Phone: +1 (437) 667-4417

Website: https://khalsadistributionltd.ca/